THE BEST SUP SERVICE IN SLOVENIA

• We repair both SUP boards purchased from us and boards from other manufacturers/retailers. A lot can be repaired, but of course not everything.
• You must book your service appointment by calling +386 40 867 867 or emailing info@wasup.si. If the workshop is full, we will not accept equipment without a prior appointment.
• The expected repair time is approximately 7–10 days. If the workshop is busy, the turnaround time may be longer. It cannot be shortened. A SUP board needs to be glued and left to dry, so we can’t repair anything “by tomorrow.”
• Boards brought in for service must be collected within 10 days of being notified; otherwise, a storage fee of €5 per week will be charged.
• The service is closed during the cold months.

We also see a lot of two-chamber SUPs in Slovenia. Most commonly these are Lidl Mistral and F2 boards—you can recognize them by the two valves. Two-chamber SUPs were created mainly for safety reasons: somewhere along the line, someone decided you need a two-chamber SUP if you want to paddle far from shore (this is not a requirement here, though). If a SUP is well made, the additional chamber can also make the board feel stiffer under your feet, because where you stand you effectively get a double layer of material—the transition between the inner and outer chamber.

When a guy weighing 130+ kg comes into the shop and wants to stand on a SUP and paddle normally, I typically recommend a two-chamber Starboard. But that costs €1,500.

So why don’t we like cheap two-chamber SUPs—and why don’t we sell them? Because manufacturers of low-cost models have realized that an extra chamber can “reinforce” weaker material enough to make the SUP somewhat usable for paddling while standing. In other words: even worse drop-stitch, and it’s still usable… That’s how you get a Lidl SUP: perfectly OK for playing around in a bay, but unfortunately not for heavier paddlers.

The main issue is that a two-chamber SUP has roughly twice as many glued seams as a standard SUP. And glued seams weaken over time. If the inner seam fails, the SUP is basically trash.

We do accept two-chamber SUPs for servicing, but the service fee of €50 must be paid in advance. Too many times a customer has claimed it’s leaking on the outer edge, we fix that, and then we discover it’s also leaking at the inner seam…

It often happens that a SUP leaks around the valve. Bubbles form around the valve, or around the markings near the valve. You should know that the valve is not glued to the board—it is screwed in. It consists of an inner and an outer part. If bubbles appear around the valve, take the valve wrench (you received it with the SUP) and tighten the valve by a quarter turn. Spray it with water and hope the bubbles are gone.

Very rarely, the valve itself is actually leaking. In that case, it needs to be replaced entirely, and the cost is €50, provided we have the correct valve in stock.

If you bring the SUP to us because it’s leaking somewhere and we find that it only needs the valve tightened, the service fee is €20.

The three issues above are by far the most common. However, many other things can happen as well. Call +386 40 867 867 and we’ll tell you whether it can be fixed.

BUBBLES UNDER THE NON-SLIP DECK PAD

Sometimes air bubbles form under the standing/deck pad. This often happens even on a new SUP (it is covered by warranty). There can be different reasons. Most often it’s a worker’s mistake, because these pads are usually glued on by hand. First of all—don’t panic. Your SUP is not leaking. This is only a cosmetic issue. If the bubble is small, take a needle and pierce THE BUBBLE from the side. Push the air out, weigh it down so it bonds back, and that should solve it. If the bubble is larger, bring it to us—we’ll inject some additional glue.

PEELING/OFF PARTS (FIN BOX, D-RING, DECK PAD)

Glue is an ongoing issue. Heat, sun, salt, water… none of that is good for adhesive, and over time it loosens. But everything can be glued back on and it will hold again.

ADDING D-RINGS FOR A KAYAK SEAT

This can be done, but it depends on what you expect. On a new SUP, the rings are glued on and then the non-slip deck pad is placed over them. Removing the pad, cutting it, and reattaching it isn’t something everyone is willing to pay for.

ADDITIONAL FIN

One large center fin is all a SUP needs. We don’t add small side fins because it doesn’t make sense. However, we can add another large center fin to the middle of your SUP so you can try using a wing with your board. Price approx. €100.